The protection of your personal data is important to us! 

Take some time to read this Privacy Policy and find out how the company with the name "AFOI LIAKOPOULOI KE SIA OE" and with the distinctive title "AFOI LIAKOPOULOI" based in Axioupoli, Schoolion Street 11, tel. +30 23430 32194, e-mail address info@afoiliakopouloi.gr (hereinafter the "Company" or "we" or "our"), acting as Data Controller, collects, stores, uses and generally processes your personal data when you visit , you register or use the Company's websites (hereinafter the "Websites") and its mobile applications (hereinafter the "Apps") as well as when you transact with its physical stores. 

This Privacy Policy also describes how we use, share and protect your personal data, the choices you have regarding your personal data, and how you can contact us. For your questions regarding this Privacy Policy, as well as any issue related to the processing of your Data and the exercise of your rights, you can contact the Personal Data Compliance Officer (DPO) of AFOI LIAKOPOULOI KE SIA OE at Aristotelis No. 11, Axioupoli 614 00, or to the e-mail address info@afoiliakopouloi.gr. 

The processing of personal data is carried out in accordance with the provisions of the General Regulation on the Protection of Personal Data (GDPR 2016/679), any more specific national and European legislation for certain sectors, the currently applicable Greek legislation for the protection of personal data, as well as for the protection personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (PDPA) 

1. A few words about the Company's Website

www.afoiliakopouloi.gr is the website of the Company, where the online store for the exhibition and sale of the Company's products is located.  

2. What is personal data

The term "personal data" refers to information of natural persons, such as name, postal address, e-mail address, contact telephone number, etc., which identify or can identify you, hereinafter "Personal Data or Data". 

3. What is Personal Data Processing 

Any act or series of acts performed with or without the use of automated means, on personal data or sets of personal data, such as collection, registration, organization, structuring, storage, adaptation or alteration, retrieval , information retrieval, use, disclosure by transmission, dissemination or any other form of disposal, association or combination, restriction, deletion or destruction. 

4. It is mandatory to provide your Data

Providing the Data to the Company may be necessary to achieve the purposes specified in this Privacy Policy or may be optional. The mandatory or optional nature of the provision of Data is indicated by an asterisk (*) next to mandatory personal data. If you refuse to provide the information marked as mandatory on the Websites, it will be impossible to achieve the main purpose of collecting the specific Data, and it may, for example, make it impossible for the Company to fulfill the sales contract or provide the other services available on the Websites. The provision of additional Data to the Company, beyond those marked as mandatory, is optional and does not have consequences regarding the main purposes of data collection, but its provision serves to optimize the quality of the services provided. 

5. What Data we collect

We take care to collect only your absolutely necessary Data, which is appropriate and clear for the intended purpose. This Data includes the following:     

Data when creating a user account on the Websites or Apps- Mandatory: e-mail address*, login password*- Optional: first name, last name, surname, date of birth, postal address, telephone number.     

Data from your transactions with us, either through our physical stores or through our online store- For example, we collect notes from our conversations with you, details of any complaints or comments you make, details of purchases you made, products added to or removed from your basket, wish list ), coupon redemptions, websites you visit and how and when you contact us.     

Interests and shopping preferences, which help us recommend specific products and services that interest you- For example, which products you show us a preference in order to receive a personalized offer from usWe will only request and use the Data we have collected to recommend products or services of interest to you and further enhance your shopping experience with us. Of course, it is always your choice whether to share such information with us.     

Traffic data of our website or other websites that you have visited before us     Information collected from the use of cookies in your browser. Learn more about how we use cookies here.     

Copies of documents you provide to prove your age or identity where required by law (such as a copy of a police or student ID).- For example these copies may include details of your full name, address, date of birth and your face image (photograph). If you provide a passport, the data will also include your place of birth, gender and nationality.     

Payment information.     

Your comments and product reviews.     

Your image may be recorded on CCTV when you visit one of our physical stores     

In order to provide the best possible website experience, we collect technical information about your internet connection and browser, as well as the country and telephone code where your computer is located, the web pages displayed when you visit, the advertisements in which you click and whatever search terms you entered. Learn more about it.     

Your social media username, if you interact with us through these channels, to help us respond to your comments, questions or feedback.     Educational information, such as studies, skills, knowledge of foreign languages, professional experience (only in cases where you apply for a job)       

 CHILDREN

We comply with the law and do not allow children to register on our Sites and Apps when they are under 16 years of age. We will seek parental consent for children participating in Company experiences and events. 

6. How we use your Data

We want to give you the best possible shopping experience. To achieve this it is necessary to obtain a complete picture of you by combining the Data we have collected. We then use your Data to offer you offers for products and services that are likely to be of interest to you. In the case of AFOI LIAKOPOULOS Bonus Card Club members, we will offer you additional and relevant rewards.

The legislation for the protection of personal data allows us to do the above in the context of our legitimate interest and the need to understand our customers in order to provide them with a high level of service.

Of course, if you ever want to change how we use your Data, you will find details in sections 14 & 15 'What your rights are' and 'How you can exercise your rights' below.Remember, if you choose not to share Data with us or decline certain communication rights, we may not be able to provide some services you have requested.

For example, if you have asked us to notify you when a product is available again, we cannot serve you if you have withdrawn your general consent to receive updates from us.Finally, we inform you that the processing of your Data is carried out either by the specially authorized personnel of the Company, or through IT systems and electronic devices by the Company and exceptionally by third parties, who, having contractually committed to the observance of confidentiality and the protection of With your data they carry out tasks necessary to achieve the purposes strictly related to the use of our Websites, its services and the sale of products through our Websites. Information on this can be found below in section 9 “Who are the recipients of your Data? How your Data is shared".Below you will find details of how we use your Data and why:To provide information about the Websites, Apps and services you request     

Product orders:

The Company processes your Data in order to fulfill its contractual relationship, process the order for products and/or services, provide customer service, comply with legal obligations, counter, raise or exercise legal claims. If we do not collect your Data at checkout from either our physical stores or our online store, we will not be able to process your order and comply with our legal obligations. Your Data may need to be transferred to third parties for the supply or delivery of the product or service you have ordered. In addition, we may retain your Data for a reasonable period of time in order to fulfill our contractual obligations, such as product returns, as required by relevant law.     

Creating a User Account: The Company processes your Data in order to provide you with account functions and to facilitate the purchase of products and/or services.     

Contact: The Company uses your Data to respond to your requests/queries, refund requests and/or complaints. The information you share with us enables us to manage your requests and respond to you in the best possible way. We may also keep a record of your queries/requests to us to better respond to any future communications. We do this based on our contractual obligations to you, our legal obligations and our legitimate interests to provide you with the best possible service and to be able to improve our services based on your own personal experience.     Sometimes, we will need to share your Data with a third party that provides a service (such as courier delivery or a technician visiting your home). Without you sharing your personal data, we would not be able to fulfill your request. Here's more information about how we share personal data with third parties.     

Finding a Job: The Company processes your Data for the evaluation of your qualifications and abilities for the position for which you applied or for another position within the Company as well as for the purposes of communicating with you in relation to this purpose.     

Our company, in order to be able to provide the best possible quality of service to the consumer, uses the Skroutz Analytics service. Through this service, anonymous usage statistics are shared on Skroutz.gr, while the data receivedTo protect our or third parties' rights, property or safety     Protecting your account from fraud and other illegal activities: This includes using your Data to maintain, update and protect your account. We also monitor browsing activity with us to quickly identify and resolve any issues and protect the integrity of our website. All of the above are part of our legitimate interest. For example, we check your password when you log in and use automated IP address tracking to detect potential fraudulent logins from unexpected locations.     

Operation of CCTV Systems: In order to protect our customers, premises, assets and associates from crime, we operate CCTV systems in our stores which record images for security. We do this based on our legitimate business interests. If we detect any criminal activity or alleged criminal activity through the use of CCTV, fraud monitoring and suspicious transaction monitoring, we will process this Data for the purposes of preventing or detecting illegal activity. Our goal is to protect our customers, employees and partners from criminal activities.     

Processing payments and preventing fraudulent transactions: We do this based on our legitimate business interests. This also helps protect our customers from fraud.For our compliance with our obligations arising from the law     

To comply with our contractual or legal obligations to share data with law enforcement. For example, following a court order to share data with judicial services.     

To send you communications that are required by law or that are necessary to inform you of changes to the services we provide to you. For example, updates on these privacy notices, product recall notices and legally required information about your orders. These service messages will not contain advertising content and do not require prior consent when sent by email or text message (SMS). If we do not use your personal data for these purposes, we cannot comply with our legal obligations. 

7. For what purpose do we process your Data?

We collect your Data for the purposes of the products and/or services provided by our Company and in particular for:

a) managing the sale of our products/or services, e.g. communicating and informing you about the availability of products and the progress of your order, the execution of your order, the shipment of the products, the management of your debts to the COMPANY, the making of returns and the provision of guarantees.